Effective Date: [Insert Date]
Last Updated: [Insert Date]
This Service Agreement (“Agreement”) outlines the terms and conditions between Conscious Clean (“Company”, “We”, “Us”, “Our”) and you, the Client (“You”, “Your”), for cleaning services provided by our team. By booking a cleaning service, you agree to the terms outlined in this Agreement.
1. Scope of Services
A. Cleaning Services Offered
Conscious Clean provides the following services:
✔ Residential Cleaning (Routine, Deep Clean, Move-In/Move-Out)
✔ Commercial Cleaning (Offices, Retail Spaces, Hospitality, Medical)
✔ Luxury Eco-Spa Cleaning
✔ Pet-Safe & Allergen-Free Cleaning
✔ VIP Concierge & White-Glove Cleaning
✔ Post-Construction & Renovation Cleaning
Customization: Services can be tailored based on your needs. Special requests should be made before the scheduled service to confirm feasibility.
(Button: “Customize Your Cleaning Plan” → Links to service options page)
2. Booking & Scheduling
A. How to Schedule a Service
✔ Clients may book a cleaning via our website, phone, email, or AI-powered chatbot.
✔ All bookings are subject to availability.
✔ We recommend scheduling recurring cleanings in advance for priority access.
B. Appointment Confirmations
✔ Bookings are confirmed via email or text notification.
✔ You must reply to confirm access details (key codes, entry instructions, etc.) before service.
C. Rescheduling & Cancellations
✔ 24-hour notice required for rescheduling.
✔ Late cancellations (less than 24 hours) may result in a cancellation fee.
✔ No-shows (unable to access the home/business) will be charged in full.
(Button: “View Cancellation Policy” → Links to cancellation page)
3. Client Responsibilities
A. Preparing for Cleaning
✔ Remove valuable or fragile items from surfaces.
✔ Ensure pets are secured in a designated area.
✔ Provide access (key, code, gate entry) for cleaners.
B. Access & Lock-Up
✔ If you are not home, arrangements must be made in advance for secure entry.
✔ Our team will follow lock-up instructions provided by the client.
C. Home Condition & Safety
✔ The property must be safe and free of hazardous conditions (e.g., exposed wiring, construction debris).
✔ If cleaners feel unsafe, service may be declined, and a cancellation fee may apply.
4. Payment Terms
A. Pricing & Invoicing
✔ Payment is due upon booking or at the time of service completion.
✔ Prices vary based on home size, cleaning type, and custom requests.
✔ All payments are processed securely via Stripe, PayPal, or other approved platforms.
B. Late Payment Policy
✔ If payment is not received within 48 hours of service completion, a late fee may apply.
✔ For recurring clients, a subscription auto-payment option is available.
(Button: “View Payment Options” → Links to billing page)
5. Satisfaction Guarantee & Re-Cleans
A. Quality Assurance
✔ If you are not satisfied with any aspect of the cleaning, notify us within 24 hours.
✔ We will provide a complimentary re-clean of the specific area(s) in question.
B. What is Covered in a Re-Clean?
✔ Missed or insufficiently cleaned areas from the original service.
✔ Re-cleans do not cover new messes created after service completion.
(Button: “Submit a Service Concern” → Links to support form)
6. Liability & Damage Policy
A. Limitations of Liability
✔ Conscious Clean is not responsible for:
- Pre-existing damage to furniture, flooring, or fixtures.
- Allergic reactions or sensitivities to cleaning products (we use non-toxic, hypoallergenic solutions).
- Damage to fragile items not disclosed prior to service.
B. Reporting Damages
✔ Any damage claims must be reported within 24 hours of service completion.
✔ If verified, we will provide repair, replacement, or reimbursement up to the cost of service.
(Button: “Report a Damage Claim” → Links to claim form)
7. Refund Policy
✔ Refunds are not issued after services are completed.
✔ If a cancellation is made in advance, the prepaid amount can be credited toward a future booking.
✔ In cases of dissatisfaction, a re-clean will be provided instead of a refund.
(Button: “View Refund Policy” → Links to policy page)
8. Privacy & Data Protection
✔ All personal data collected is stored securely and used solely for service fulfillment and communication.
✔ We do not sell, rent, or share client information.
✔ Clients may request data access, correction, or deletion.
(Button: “Read Our Privacy Policy” → Links to privacy policy page)
9. Force Majeure (Unexpected Events)
✔ Conscious Clean is not liable for cancellations or rescheduling due to:
- Severe weather, natural disasters, or power outages.
- Illness or injury preventing service completion.
- Unforeseen emergencies beyond our control.
If such an event occurs, we will reschedule the service at the earliest available date.
10. Governing Law & Dispute Resolution
✔ This Agreement is governed by the laws of [Your State].
✔ Any disputes must first go through mediation or arbitration before legal action.
✔ Legal claims must be filed in the appropriate courts of [Your Jurisdiction].
(Button: “Contact Legal Department” → Links to legal inquiry form)
11. Agreement Acceptance & Updates
✔ By booking a service, you acknowledge and agree to these terms.
✔ We may update this Agreement as needed. Continued use of our services constitutes acceptance of any changes.
✔ Changes will be posted on this page with the updated effective date.
(Button: “View Policy Updates” → Links to version history page)
📞 Contact Information
For questions about this Agreement, reach out to us:
📧 Email: support@consciousclean.com
📞 Phone: (XXX-XXX-XXXX)
📍 Business Address: [Your Business Address Here]
(Button: “Contact Us” → Links to contact page)
📅 Secure Your Luxury Cleaning Today
📌 Final CTA Section (Large & Eye-Catching, No Clutter)
✅ Headline:
“Luxury cleaning with peace of mind—schedule your service today.”
✅ Primary CTA Button:
“Get an Instant Quote” (AI-powered booking system.)
✅ Secondary CTA Button:
“Read Our Full Policies” (Links to full legal section.)